Return & Refund policy
RETURN & REFUND POLICY
· Returns accepted within 10 days.
· Customer is responsible for return shipping costs.
· No restocking fees.
· Final sale items are not eligible for return.
At clovestyle.store, we want you to be completely satisfied with your purchase because your happiness and trust are our top priorities. If, for any reason, you wish to return an item, please carefully review the guidelines below. We strive to make the return or exchange process easy, transparent, and quick so that you can enjoy the best shopping experience possible.
RETURN POLICY FOR
US CUSTOMERS
Can you return purchased items?
Yes, we accept returns for both defective and non-defective items, provided they are returned within 10 days of delivery. In the case of defective items, you are eligible for a full refund or a replacement product. For non-defective items, they must be completely unused, in their original packaging, and in a resellable condition.
We strive to keep the return process simple and efficient for our customers. Therefore, we recommend submitting your return request as soon as possible to ensure timely resolution of your issue.
What should be the condition of returned items?
ITEMS:
Returned items must be in brand-new, unused condition, with their original packaging fully intact and undamaged. All tags, accessories, and components must be included to ensure that the items can be resold without any issues. Returns will not be accepted if the items are found to be damaged or used. Please make sure to pack the items securely during the return process to prevent any damage.
Do we provide product exchange options?
No, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the item of your choice. This way, we can provide you with better service and ensure you receive the correct product you want. If you need any assistance with the return process or placing a new order, please don’t hesitate to contact our customer service team.
RETURN TIMEFRAME:
Returns are accepted within 10 days from the date of delivery.
What is the procedure to start a return?
· Email: Contact us at support@CloveStyle.store with your order number and reason for return.
· Live Chat: Reach out via the live chat feature located at the bottom left corner of our website.
ELIGIBILITY FOR
RETURNS
Items must be unused, unopened, and in their original condition to be eligible for a return, ensuring they can be resold. Personalized or custom-made products are generally not eligible for return unless explicitly stated otherwise in the product description. Please make sure your item meets the return conditions before initiating the return process to ensure a smooth and efficient experience.
RETURN PROCESS
· Step 1: Contact us via email at support@CloveStyle.store or live chat with your order number and item details.
· Step 2: We will provide you with a Return Authorization Number and return instructions.
· Step 3: Ship the item following the instructions. Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
RESTOCKING FEE
We do not charge any restocking fees for returned products.
REFUND POLICY
WHAT’S REFUNDED:
We provide a full refund for returned products, excluding the original shipping fee. Approved refunds will be issued back to your original payment method within 10 business days. Once the refund process is complete, a confirmation notification will be sent to ensure full transparency and peace of mind. Please note that depending on your bank or payment provider, it may take some additional time for the refund to reflect in your account.
DAMAGED OR DEFECTIVE ITEMS:
If you receive an item that is damaged or defective, please contact us immediately and provide clear photos along with your complaint so that we can assess the situation. For your convenience and satisfaction, we will arrange either a replacement or a full refund based on your preference. Please keep in mind that timely notification is essential for the return of damaged or defective items, so we can resolve the issue as quickly as possible.
ORDER CANCELLATIONS:
Orders can be canceled before shipment for a full refund, and in such cases, the refund process is expedited. Refunds are typically completed within 7 to 10 business days. However, once an order has been dispatched, cancellation is no longer possible. In such cases, you may request a return under our return policy to receive a refund. Please note that adhering to the return conditions and process is essential to ensure your refund is processed promptly. If you need any assistance during the order cancellation or return process, please do not hesitate to contact our customer service team.
REFUND DELAYS:
If you have not received your refund within 15 business days after approval, please contact us at support@Clovestyle.store with your order number and payment information for faster assistance. We will promptly investigate and resolve the issue.
CONTACT INFORMATION:
Business name: Clove Style
Our Support: 24/7
Business Hours: 9:00 AM to 5:00 PM
Business Contact: +1 (863) 227 8475
Business Mail: Support@Clovestyle.store
Business Address: 5900 Balcones Drive suit 100, Austin Texas 78731, United State